更新日期：2022年【4】月【21】日
生效日期：2022年【4】月【28】日
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术康医生Pro是一款由成都尚医信息科技有限公司（包括本公司的分公司、子公司，以下简称“尚医科技”或“我们”）开发并提供服务的运动治疗+康复产品，面向提供运动康复指导的专业人员使用。为说明术康医生Pro如何收集、存储、使用、共享、转让、披露及保护您的个人信息及您所享有的权利，我们制定了《术康医生Pro隐私政策》（以下简称“本隐私政策”、“本政策”），本政策适用于我们以包括但不限于客户端应用程序、小程序（如有）、H5（如有）以及随业务及技术发展可能出现的新形态向您提供的各项产品和/或服务，无论您是通过计算机设备、移动终端还是其他设备获得服务，本政策的要点如下：
（本要点旨在帮助您把握本政策的主要内容，阅读本要点并不代表已阅读本政策全文！您可以使用下面的超链接直接跳转到本隐私政策中的特定章节。）
1. 我们将逐一说明我们收集的您的个人信息类型及其对应的用途，以便您了解我们针对某一特定功能所收集的具体个人信息的类别、使用理由及收集方式。2. 为了在本政策下收集您的信息，或者向您提供服务、优化我们的服务以及保障您的账号安全，我们将需要通过弹窗等方式向您索取以下权限：
为您提供更换头像服务，我们需要申请您的相机/摄像头权限以及手机储存权限。
其中的敏感权限例如相机/摄像头、麦克风等均不会默认开启，只有在您明确同意后我们才会在您同意的范围内调用或使用。对您已经向我们授权的该等权限，您也可以在手机设置中查询我们已调用或使用的系统权限类型、使用目的，并进行统一管理。
3. 当您使用某些功能时，我们会在获得您的同意后，收集您的敏感个人信息。
4. 原则上，我们不会主动共享或转让您的个人信息至成都尚医信息科技有限公司外的第三方。如存在其他共享或转让您的个人信息的情形，或您需要我们将您的个人信息共享或转让至其他第三方时，我们会直接征得或确认第三方征得您对上述行为的明示同意，但法律法规和本政策另有规定或因保护用户权益的需要除外。
5. 您可以通过本政策所列途径及方式查阅、复制、转移、更正、补充、删除您的个人信息，也可以行使撤回同意、注销账号、投诉举报等隐私功能。
特别提示：本政策不适用于其他第三方向您提供的产品和服务，第三方向您提供的产品或服务适用于该等第三方向您另行说明的隐私保护政策。您在选择使用第三方服务前应充分了解第三方服务的产品功能及隐私保护政策，再选择是否使用相应功能或服务。 在您使用我们提供的产品或服务前，请您务必仔细阅读并透彻理解本政策，尤其是以粗体/下划线标识的条款，您应重点阅读，在确认充分理解并同意后再开始使用。如您对本政策存在任何疑问、建议或意见的，您可以通过我们提供的联系方式与我们联系。
如您想了解更加详尽的信息，请根据以下索引阅读相应章节：
本政策将帮助您了解以下内容：
在您使用我们的产品和/或服务时，我们需要或可能需要收集、使用您的个人信息。根据您使用的产品和/或服务的功能区分，我们将根据如下原则收集、使用您的个人信息：
1.为实现向您提供的产品和/或服务的基本功能，您须授权我们收集实现该功能的必要信息。如您拒绝提供相应的信息，您将无法正常使用我们的产品和/或服务。
2.为实现向您提供的产品和/或服务的附加功能，您可以选择是否授权我们收集、使用相应的个人信息。如果您拒绝提供相应的个人信息，您将无法使用相关附加功能，但不会影响您正常使用基本功能及已经授权的其他附加功能。
在您使用术康医生Pro的过程中，我们会按照如下方式收集、使用您主动提供或因使用服务而产生的信息：
（一）您直接提供或自动采集的个人信息
为实现本政策下述各项功能，我们将收集和使用您的个人信息：
1. 账户注册/登录
您可以通过“手机登录”或“账号登录”方式注册/登录术康医生Pro。当您选择手机注登录术康医生Pro时，您需要向我们提供您的手机号码、姓名、性别、医院、科室、职称、证件。收集、使用手机号码是为了满足相关法律法规的真实身份信息认证要求。若你不提供这类信息，你可能无法正常使用我们的服务。
账户登陆后，您可以在“我的-个人信息”，主动修改您的姓名、性别、联系方式、医院、科室、职称。具体需填写的信息以您浏览个人信息功能页时所显示的界面为准。若您需要更换头像，需要您授权我们获取您的相机/摄像头权限以及手机储存权限。
2. 信息/资讯提供服务
在您使用我们服务的过程中，基于识别程序及账户异常、向您提供更优质且符合您需求的页面和搜索结果，我们可能会自动收集您的如下信息并存储为网络日志信息，包括：
（1）设备信息。我们会在您使用的过程中识别您的设备相关信息，包括设备号、操作系统版本号、设备设置、设备识别符、设备环境、移动应用列表等。 例如IMEI/OAID编号、GAID编号、IMSI编号、MAC地址、序列号、MIUI版本及类型、ROM版本、Android版本、Android ID、Space ID、SIM卡运营商和归属地、屏幕显示信息、设备输入信息、设备激活时间、设备制造商信息和型号名称、网络运营商、连接类型、硬件基础配置信息、销售渠道及使用相关信息（例如CPU、内存、电量使用情况、设备分辨率、设备温度、相机镜头型号、亮屏次数和解锁次数）。
（2）服务日志信息。当您使用我们的服务时，我们会自动收集您对我们服务的详细使用情况，作为服务日志保存，可能包括浏览、点击查看、搜索查询等轨迹信息以及IP地址、浏览器类型、电信运营商、使用语言、访问日期和时间。
3. 联系我们
当您与我们联系、提出相关服务请求时，为了保障您的账户安全，我们需要您提供您的必要个人信息（如用户名等）以识别您的身份。在必要的情况下，我们还会使用您所提供的联系方式与您联系，以进一步征求您的意见或帮助您解决您反馈的问题。如您需要提供图片等内容，则您需相应授权您设备的摄像头/相机或相册等相应的权限。
4. 保障安全及系统稳定
为提高您使用我们的产品与/或服务时系统的安全性和稳定性，保护您的账户安全，我们会收集您的设备信息、服务日志信息及其他与系统安全和稳定相关的信息），嵌入我们开发或供应商提供的SDK收集上述信息，并可能使用和整合您在其他场景向我们提供的及我们关联公司收集的取得您授权或根据法律可以共享的信息，以便我们综合判断您的账户风险，在发现异常时，及时予以排查。
（二）授权同意的例外
根据法律法规及相关国家标准，以下情形中，我们可能依法收集、使用您的个人信息而无需征得您的授权同意：
1. 为订立、履行您作为一方当事人的合同所必需；
2. 为履行我们的法定职责或者法定义务所必需；
3. 为应对突发公共卫生事件，或者紧急情况下为保护您或他人的生命健康和财产安全所必需；
4. 为公共利益实施新闻报道、舆论监督等行为，在合理的范围内处理个人信息；
5. 依法在合理的范围内处理您自行公开或者其他已经合法公开的个人信息；
6. 法律、行政法规规定的其他情形。
（三）个人信息使用规则
我们基于本政策收集的个人信息将会严格按照本政策所告知的目的进行使用。如我们超出与收集时所告知的目的及具有直接或合理关联的目的范围使用您的个人信息，我们将在使用您的个人信息前，再次告知您我们的使用目的，并征得您的同意。 我们会基于以下目的使用您的个人信息：
1. 根据“您直接提供或自动采集的个人信息”中告知的场景中的特定目的使用您的个人信息。
2. 为您提供安全保障。为保障我们产品和/或服务的安全性，我们可能使用您的个人信息用于身份验证、安全防范、诈骗检测等，以预防、发现、调查欺诈、危害安全、非法或违反与我们的协议、政策或规则的行为，以保护您、我们的其他用户、我们或我们关联方、合作方及社会公众的合法权益。
3. 与您沟通。我们会使用您提供的联系信息，包括您的手机号码、电子邮件、社交账号及联系地址及其他可以联系到您的信息，直接与您沟通或互动。如，使您知晓使用服务的状态，向您发送相应的服务提供；如果我们产品和/或服务将发生变更，我们可能会提前通知您，或邀请您参加我们的体验活动等。
4. 向患者提供。一旦您与患者绑定，我们将向关联医生提供您主动填写的联系方式或其他必要信息以便患者及时与您取得联系并向患者提供服务。
5. 根据法律法规及监管机构的要求向相关监管机构或监管机构要求的第三方进行报告。
6. 改善我们的产品和/或服务，开展内部审计、数据分析和研究。我们将使用收集的信息改善我们的产品和/或服务，如评估、维护和改进产品和服务的性能，开发新的产品和服务、提供客户支持等。此外，我们还可能将信息用于内部审计、数据分析和研究。在用于该等目的时，我们不会披露任何您的身份识别信息。
（一）共享
原则上，我们不会与任何其他公司、组织和个人分享您的个人信息，但以下情况除外：
1. 在征得您明确同意的情况下共享：获得您的明确同意后，我们会与其他方共享您的个人信息。
2. 我们可能会根据法律法规规定，或按政府主管部门的强制性要求，对外共享您的个人信息。
3. 向您提供服务所必需的共享： 如您使用关联医生为您提供服务时，我们将与关联医生共享您的个人基本信息、健康状况信息、身体感受相关数据等信息，以便关联医生为您制定运动方案。
4.投诉处理：当您投诉或被他人投诉时，为了保护您和他人的合法权益，我们可能会将您的姓名、有效证件号码、联系方式及投诉内容提供给消费者权益保护部门及相应的监管机构， 以协助解决纠纷，但法律法规明确禁止提供的除外。
5. 与合作伙伴共享：仅为实现本政策中声明的目的，我们的某些服务将由授权合作伙伴提供。我们可能会与合作伙伴共享您的某些个人信息，以提供更好的客户服务和用户体验。目前，我们的授权合作伙伴包括以下两大类型：
（1）分析服务类的合作伙伴。我们可能会与分析服务类合作伙伴共享去标识化或匿名化处理后的信息，以帮助其在不识别您个人身份的前提下提升服务的有效触达率。未经您授权，我们不会将您的个人身份信息与分析服务类合作伙伴共享。
（2）供应商、服务提供商和其他合作伙伴。为了向您提供服务，或者根据您的指示将术康医生Pro所持有的您的个人信息提供至第三方，以便您可以使用第三方的服务，在符合法律法规的前提下，我们可能将信息与支持我们业务的供应商、服务提供商和其他合作伙伴共享，这些支持包括提供技术基础设施服务、分析我们服务的使用方式、衡量服务的有效性、提供客户服务、支付便利或进行学术研究和调查。
对我们与之共享个人信息的公司、组织和个人，我们会要求他们按照我们的说明、本隐私政策以及其他任何相关的保密和安全措施来处理个人信息。
6.SDK的使用
为确保部分独立功能的实现，使您能够使用和享受更多的服务及功能，我们会在应用中嵌入第三方的SDK。请您理解，第三方SDK的功能和服务会不断更新，其处理的个人信息的类型也会因功能和服务的更新而变化，第三方SDK处理个人信息的情况请以第三方公布的有关个人信息处理的政策为准。
我们所使用的第三方SDK的情况如下：
| SDK名称 | 第三方机构名称 | 使用目的 | 所处理的个人信息类型 | 第三方隐私政策链接 |
|---|---|---|---|---|
| TalkingData | 北京腾云天下科技有限公司 | 移动应用访问数据统计及分析 |
Android：设备品牌、型号、软件版本等基础信息及其应用列表信息。 IOS：设备品牌、型号、软件版本等基础信息。 网路信息：设备连接WiFi和基站信息。 |
https://www.talkingdata.com/privacy.jsp?languagetype=zh_cn |
| Bugly | 深圳市腾讯计算机系统有限公司 | 快速发现并解决异常，及时跟进用户反馈 | Bugly只会在应用程序出现崩溃的情况下上报APP Crash日志。该日志为android或ios系统自身的崩溃日志信息。可能会包含设备的系统版本、CPU架构、设备机型等信息。 | https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56 |
（二）转让
1. 在获取明确同意的情况下转让：获得您的明确同意后，我们会向其他方转让您的个人信息
2. 在涉及合并、收购或破产清算时，如涉及到个人信息转让，我们会要求新的持有您个人信息的公司、组织继续受此隐私政策的约束，否则我们将要求该公司、组织重新向您征求授权同意。
（三）公开披露
我们仅会在以下情况下，公开披露您的个人信息：
1. 获得您明确同意后；
2. 根据相应的活动规则脱敏展示您的账号或手机号等；
3. 基于法律的披露：在法律法规、诉讼或政府主管部门等强制性要求的情况下，我们可能会公开披露您的个人信息。
（四）共享、转让、公开披露个人信息时事先征得授权同意的例外
以下情形中，共享、转让、公开披露您的个人信息无需事先征得您的授权同意：
1. 与国家安全、国防安全有关的；
2. 与公共安全、公共卫生、重大公共利益有关的；
3. 与犯罪侦查、起诉、审判和判决执行等司法或行政执法有关的；
4. 出于维护您或其他个人的生命、财产等重大合法权益但又很难得到本人同意的；
5. 您自行向社会公众公开的个人信息；
6. 从合法公开披露的信息中收集个人信息的，如合法的新闻报道、政府信息公开等渠道。
7. 法律法规规定的其他情形。
请您知悉，根据现行法律法规的规定，若我们对个人信息采取技术措施和其他必要措施进行处理，使得接收方无法重新识别特定个人且不能复原，则此类处理后数据的共享、转让、公开披露等处理行为无需另行向您通知并征得您的同意。
（一）个人信息存储地点
我们在中华人民共和国境内收集的个人信息将在中华人民共和国境内存储。如果我们确需在境外存储个人信息的，我们将依据法律法规的要求执行。
（二）个人信息存储期限
我们将在实现目的所需的期限内保留您的个人信息，法律法规有特别要求的，我们将按照法律法规的强制要求对您的个人信息进行保留。在确定保留期限时，我们会根据如下标准进行判断：
1. 为您提供产品和/或服务的查询、投诉及售后服务；
2. 保障我们为您提供的产品和/或服务的安全及质量；
3. 您是否对保留期限作出特别授权。
当您的个人信息超出保留期限后，我们会根据届时适用的法律法规的要求删除您的个人信息或进行匿名化处理。
（三）个人信息保护
1. 我们将按符合业界标准、合理可行的安全保护措施来保护您的个人信息，以防止您的个人信息被未经授权访问、公开披露、非法使用、篡改、损坏、删除或销毁。我们会采取一切合理可行的措施，保护您的个人信息。例如数据加密、数据脱敏。
2. 我们建立了相关的内部管理制度，确保您的个人信息在最小必要的范围内进行处理。我们还设立严格的数据使用和访问制度，避免您的个人信息被违规使用。同时，我们还会对我们的员工进行定期的培训，强化员工的个人信息保护意识。
3. 互联网并非绝对安全的环境，而且电子邮件、即时通讯、及与其他应用程序内附带的交流方式并未加密，我们强烈建议您不要通过此类方式发送个人信息。请使用复杂密码，协助我们保证您的账号安全。
4. 在不幸发生个人信息安全事件后，我们将按照法律法规的要求，及时向您告知：安全事件的基本情况和可能的影响、我们已采取或将要采取的处置措施、您可自主防范和降低风险的建议、对您的补救措施等。我们将及时将事件相关情况以邮件、信函、电话、推送通知等方式告知您，难以逐一告知时，我们会采取合理、有效的方式发布公告。同时，我们还将按照监管部门要求，主动上报个人信息安全事件的处置情况。
根据适用的法律法规，您有权查询、复制、转移、更正、补充、删除您的个人信息，管理您的授权及注销您的个人账户。 您在使用我们的产品和/或服务时，可以根据该产品和/或服务提供的操作指引行使您的上述权利。如果您无法通过相关操作指引行使您的权利，您可以通过本隐私政策提供的联系方式与我们联系。
（一）查询、复制、转移您的个人信息
您可以在“我的”界面查询您的用户名，并通过点击头像“个人信息”查询您的个人信息。如您需要复制或转移您的个人信息，您可以通过本政策提供的联系方式提出您的需求，我们将及时反馈您的需求。
（二）更正、补充您的个人信息
您可以通过“个人信息”修改或补充您的个人信息。如您发现存在个人信息错误但无法直接修改的，您可以通过本政策提供的联系方式提出您的需求，我们将及时反馈您的需求。
（三）删除您的个人信息
在以下情形中，您可以向我们提出删除个人信息的请求：
1. 如果我们处理个人信息的行为违反法律法规；
2. 如果处理目的已实现、无法实现或为实现处理目的不再必要；
3. 如果我们收集、使用您的个人信息，却未征得您的同意；
4. 如果我们处理个人信息的行为违反了与您的约定；
5. 如果您不再使用我们的产品或服务，或您注销了账号；
6. 如果我们不再为您提供产品或服务，或储存期限届满。
当您从我们的服务中删除信息后，我们可能不会立即在备份系统中删除相应的信息，但会在备份更新时删除这些信息。此外，如删除个人信息从技术上难以实现的，我们将不会对您的个人信息采取除存储和采取必要的安全保护措施之外的处理。
（四）改变您授权同意的范围或撤回同意
您有权随时改变您授权同意的范围或撤回您的同意。对于您已经提供的授权，您可以通过我们提供的方式或您设备提供的方式关闭您的授权。如您无法自行改变授权同意的范围或撤回同意，您可以通过本政策提供的联系方式提出您的需求，我们将及时反馈您的需求。特定的功能和服务可能需要您的个人信息才能得以完成，当您撤回同意或授权后，我们无法继续为您提供撤回同意或授权所对应的功能和服务，也不再处理您相应的个人信息。但您撤回同意或授权的决定，不会影响我们此前基于您的授权而开展的个人信息处理。
（五）注销账号
您可以点击“我的->设置->注销账号”进行账号的注销。如您注销账号，账号相关的所有权益将会被清零。在注销账户之后，我们将停止为您提供产品或服务，并依据您的要求，删除或匿名化您的个人信息，法律法规另有规定的除外。
（六）访问隐私政策
您可以在注册登录页面，或者在登录账号后点击我的-关于我们-隐私政策，查看本隐私政策的全部内容。请您了解，本隐私政策中所述的本产品和/或服务的相关功能可能会根据您所使用的设备型号、系统版本、软件应用程序版本等因素而有所不同。最终的产品和/或服务以您所使用的软件及相关服务为准。
（七）响应您的上述请求
为了保障您的个人信息的安全，在您行使权利时，我们可能需要通过各种方式验证您的身份，然后再响应您的请求。
原则上，我们会在接收到您的请求并确认您的身份后的15个工作日内响应您的请求。
对于您的合理请求，我们原则上不收取费用。但对于多次重复、超出合理限度或产生不合理费用的请求，我们将按照实际情况收取一定的费用。对于无法实现、实现成本过大、无理由地重复请求、可能对他人造成风险的请求，我们可能会予以拒绝。
在以下情形中，按照法律法规要求，我们将无法响应您的请求：
1. 与国家安全、国防安全有关的
2. 与公共安全、公共卫生、重大公共利益有关的；
3. 与公共安全、公共卫生、重大公共利益有关的；
4. 有充分证据表明个人信息主体存在主观恶意或滥用权利的；
5. 响应您的请求将导致您或其他个人、组织的合法权益受到严重损害的；
6. 涉及商业秘密的。
我们的产品和/或服务主要面向成人且符合我们要求的。在您接受我们的产品和/或服务时，我们推定您具有相应的民事行为能力。如果您为未成年人或不是符合要求的专业人员，请您立即终止使用我们的产品和/或服务。
我们的产品不会收集儿童个人信息，如果因为儿童使用导致收集了儿童个人信息的，我们会采取进一步措施核实，经核实发现确属儿童个人信息的，将要求更换用户使用人并删除儿童个人信息。
尽管当地法律和习俗对儿童的定义不同，但我们将不满14周岁的任何人均视为儿童。
基于业务需求、政府和司法监管等原因，我们可能将您的个人信息转移至其他国家或地区或接受来自境外主体的访问。如有跨境转移的需求，我们会根据相关法律法规的要求进行转移。
基于法律法规的要求及我们业务的变化，我们可能会不定期更新本政策。
本政策变更后，我们将通过显著的方式通知您。未经您的同意，我们不会减损您根据本政策享有的任何权利。请注意，在您同意变更后的隐私政策后，我们将按照变更后的隐私政策收集、存储、使用、保护您的个人信息。
如您需要了解本政策的历史版本，请通过本政策公布的联系方式与我们联系。
您可以通过以下方式与我们联系，原则上我们会在15个工作日内响应您的请求：
1. 客服联系电话：02868360941
2. 联系地址：四川省成都市高新区天府大道北段1700号新世纪环球中心E2座1-3-1708
Update date：[21 April], 2022
Effective Date: [28 April], 2022
Prompt Terms
Recovery Plus Doctor Pro is a sports therapy and rehabilitation product developed and provided by Recovery Plus Inc (including its subsidiaries and affiliates, hereinafter referred to as “Recovery Plus” or “we”) and it is designed for professionals who provide sports rehabilitation guidance. In order to explain how we collect, store, use, share, transfer, disclose, and protect your personal information and the rights you are entitled, we have stipulated this “Recovery Plus Doctor Pro Privacy Policy” (hereinafter referred to as the “Privacy Policy” and the “Policy”). This Policy applies to all products and/or services that we provide to you in the form of, but not limited to, applications, mini programs (if any), H5 (if any), and other new forms that may emerge as business and technology evolve, regardless of whether you access the services through a computer device, mobile device or other device. The highlights of this Policy include:
(These highlights are intended to help you grasp the main idea of this Policy, and reading these highlights does not imply that you have read the entire Policy! The hyperlinks below will direct you to the specific sections of this Privacy Policy.)
1. We will explain each of the types of personal information we collect about you and their corresponding uses, so that you can understand the types of personal information we collect for a particular function, why we use it, and how we collect it.
2. In order to collect your information under this Policy, or to provide you with services, optimize our services, and secure your account, we will need to ask you for the following permissions, including through pop-ups:
(1) To provide you with the service of changing your profile photo, we need to request your camera accessand cell phone storage access.
Sensitive permissions such as camera, microphone, etc., will not be turned on by default and will only be invoked or used within the scope of your consent if you explicitly agree. You can also check the type of system permissions we have invoked or used and the purpose of use in the phone settings for those permissions you have authorized to us, and manage them in a uniform manner.
3. When you use certain functions, we may collect your sensitive personal information after obtaining your consent.
4. In principle, we will not share or transfer your personal information to third parties other than Recovery Plus Inc. In case we need to share or transfer your personal information, or if you need us to share or transfer your personal information to other third parties, we will directly obtain your consent or confirm that the third party has obtained your express consent to the above-mentioned actions, except as otherwise provided in laws, regulations and this Policy or as necessary to protect the rights and interests of users.
5. You may access, copy, transfer, correct, supplement and delete your personal information through the means and methods listed in this Policy, and you may also exercise privacy functions such as withdrawing your consent, canceling your account, and filing complaints and reports.
Note: This Policy does not apply to products and services provided to you by other third parties. Products or services provided to you by third parties are subject to the privacy policies separately stated by such third parties. You should fully understand the product functions and their privacy policies of the third party services before choosing whether to use the corresponding features or services.
Before using our products or services, please be sure to read and thoroughly understand this Policy. You should pay special attention to the terms marked in bold/underlined, and make sure you have fully understood and consented to these terms before using them.If you have any questions, suggestions or comments about this Policy, you can contact us through the contact information provided by us.
If you would like more detailed information, please read the corresponding sections according to the following guideline:
This Policy will help you understand the following:
I. How we collect and use your personal information
II. How we share, transfer, and publicly disclose your personal information
III. How we store and protect your personal information
V. How we handle children's personal information
VI. How your personal information is transferred across borders
VII. How to update this policy
When you use our products and/or services, we need or may need to collect and use your personal information. Depending on the different functions of the products and/or services you use, we will collect and use your personal information according to the following principles:
1. In order to achieve the basic functions of the products and/or services provided to you, you need to authorize us to collect the information necessary to perform such functions. If you refuse to provide the relevant information, you will not be able to use our products and/or services properly.
2. In order to achieve the additional functions of the products and/or services provided to you, you can choose to authorize us to collect and use the corresponding personal information. If you refuse to provide the relevant personal information, you will not be able to use the relevant additional functions, but it will not affect your normal use of the basic functions and other additional functions that have been authorized.
While you are using Recovery Plus Doctor Pro, we may collect and use information that you provide voluntarily or as a result of your use of the services in the following manner:
A. Personal information that you provide directly or that is automatically collected
We will collect and use your personal information to achieve the following functions of this Policy:
1. Account registration/login
You can register/login to Recovery Plus Doctor Pro by “Mobile Login”. When you choose Mobile Login, you need to provide us with your cell phone number, name, gender, hospital, department, title and IDThe cell phone number is collected and used in order to meet the identity authentication requirements of relevant laws and regulations. If you do not provide such information, you may not be able to use our services properly.
After logging in to your account, you can choose to change your name, gender, contact information, hospital, department, and title in “Me-Personal Information”. The specific information you need to fill in is based on the page displayed when you visit the health data function page. If you need to change your profile photo, you need to authorize us to get your camera access and cell phone storage access.
2. Information/news provision services
In the course of your use of our services, we may automatically collect and store the following information about you as web log information in order to identify program and account anomalies and to provide you with better pages and search results that meet your needs, including:
(1) Device information. We will identify information about your device as you use it, including device number, operating system version number, device settings, device identifier, device environment, mobile application list, etc. For example, IMEI/OAID number, GAID number, IMSI number, MAC address, serial number, MIUI version and type, ROM version, Android version, Android ID, Space ID, SIM card operator and attribution, screen display information, device input information, device activation time, device manufacturer information and model name, network carrier, connection type, basic hardware configuration information, sales channels and usage related information (e.g. CPU, memory, power usage, device resolution, device temperature, camera lens model, number of times the screen is lit and unlocked).
(2) Service log information. When you use our services, we automatically collect details of your use of our services, which are kept as service logs and may include track information such as browsing, click-to-view, and search queries, as well as IP address, browser type, telecommunications carrier, language used, and date and time of access.
3. Contact us
When you contact us or ask us to provide any service, we may need your personal information (such as your username) to identify you in order to protect the security of your account. If necessary, we will also use the contact information you provide to contact you to seek further advice or to help you resolve your problem in the feedback. If you need to provide images, you will need to authorize the appropriate permissions for your device's amera or photo album accordingly.
4. Ensure security and system stability
To improve the security and stability of our system and to protect your account security when you are using our products and/or services, we may collect your device information, service log information and other information related to system security and stability, embed the above information in SDKs developed by us or provided by our suppliers, and may use and integrate the information you provide in other scenarios and information collected by our affiliates with your authorization or that can be shared under the law, so that we can make a comprehensive judgement of your account risk and promptly investigate when abnormalities are detected.
B. Exceptions to authorized consent
According to laws and regulations and relevant national standards, in the following situations, we may collect and use your personal information without obtaining your consent:
1. Necessary for the conclusion and performance of a contract to which you are a party;
2. Necessary to perform our statutory duties or statutory obligations;
3. To respond to public health emergencies, or to protect your and other’s life, health and property safety in emergency situations;
4. To implement news reports, public opinion supervision and other acts for the public interest to process personal information within a reasonable scope;
5. Process your personal information that has been disclosed by yourself or other legally disclosed personal information within a reasonable scope in accordance with the law;
6. Other circumstances required by laws and regulations.
C. Rules for the use of personal information
The personal information we collect based on this Policy will be used strictly in accordance with the purposes described in this Policy. If we use your personal information beyond the purposes notified at the time of collection but are for the direct or reasonably related purposes, we will inform you again of our purposes of use and obtain your consent before using your personal information.
We may use your personal information for the following purposes:
1. For the specific purposes in the scenarios described in "Personal Information that you provide directly or that is automatically collected".
2. To ensure your security. To protect the security of our products and/or services, we may use your information for identity verification, security precautions, fraud detection, etc. to prevent, detect, investigate fraud, endangerment, illegal behavior or violation of our agreements, policies or regulations to protect the legitimate rights and interests of you, other users, us or our affiliates, partners, and the public.
3. To communicate with You. We may use the contact information you provide, including your cell phone number, email, social networking account and contact address and other information that allows us to contact you, to communicate or interact with you directly, for example, to keep you informed of the status of your use of the services, to send you appropriate service offers, to notify you in advance if our products and/or services will change, or to invite you to participate in our experiences activities.
4. 4. To provide for the patients. Once you are connected to a patient, we will provide the associated patient with your contact information or other information that is necessary for the patient to contact you so that you can provide services to the patient in a timely manner.
5. To report to the relevant authorities or third parties as required by the authorities in accordance with laws and regulations and the requirements of the authorities.
6. To improve our products and/or services, conduct internal audits, data analysis and research. We will use the information we collect to improve our products and/or services, such as evaluating, maintaining and improving the performance of our products and services, developing new products and services, and providing customer support. In addition, we may use the information for internal audits, data analysis and research. When used for such purposes, we will not disclose any of your personally identifiable information.
A. Share
In principle, we will not share your personal information with any other companies, organizations and individuals, except for the following situations:
1. Share under your express consent: with your express consent, we will share your personal information with other parties.
2. We may share your personal information with others in accordance with laws and regulations, or the mandatory requirements of the competent government departments.
3. Share necessary to provide services to you: If your associated doctor provides services to you, we will share your basic personal information, health status information, physical data and other information with the associated doctor so that the associated doctor can customize an exercise program for you.
4. Complaint handling: When you complain or are complained by others, in order to protect the legitimate rights and interests of you and others, we may provide your name, valid ID number, contact information and the content of your complaint to the consumer rights protection department and the corresponding regulatory authorities to assist in resolving disputes, except where such provision is expressly prohibited by laws and regulations.
5. Sharing with partners: Certain of our services will be provided by authorized partners only for the purposes stated in this Policy. We may share certain of your personal information with our partners to provide better customer service and user experience. Currently, our authorized partners mainly include the following two types:
(1) Analytical services partners. We may share de-identified or anonymized information with our analytics partners to help them increase the effectiveness of their service reach without identifying you personally. We will not share your personally identifiable information with our analytics partners without your authorization.
(2) Suppliers, service providers and other partners. In order to provide services to you, or to provide your personal information held by Recovery Plus Doctor Pro to third parties at your direction so that you can use the third parties' services, subject to laws and regulations, we may share information with suppliers, service providers and other partners who support our business; such supports include providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of service, providing customer service, facilitating payments, or conducting academic research and surveys.
For companies, organizations and individuals with whom we share personal information, we will require them to process personal information in accordance with our instructions, this Policy, and any other relevant confidentiality and security measures.
6.6. Use of SDK
To ensure that some of the standalone functions work well so that you can use and enjoy more services and functions, we have embed third-party SDKs in our application. Please understand that the functions and services of third-party SDKs are constantly being updated and the types of personal information they process may also change as functions and services are updated. Please refer to the third party’s published policies regarding the use of personal information.
The third party SDKs that we are using are as follows:
| Name of SDK | Name of Third Party | Purpose | Type of Personal Information | Link to Third Party Privacy Policy |
|---|---|---|---|---|
| TalkingData | Beijing TalkingData Science and Technology Co., Ltd. | Statistics and analysis of mobile application access data |
Android: Basic information such as device brand, model, software version and its application list information. IOS: Basic information such as device brand, model, software version, etc. Network information: WiFi device connection and base station information. |
https://www.talkingdata.com/privacy.jsp?languagetype=zh_cn |
| Bugly | Shenzhen Tencent Computer System Co., Ltd. | Quickly find and solve anomalies and respond to user feedback in a timely manner | Bugly will only report the APP Crash log if the application crashes. The log is the crash log information for android or ios system itself. It may contain information such as system version of the device, CPU architecture, device model, etc. | https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56 |
B. Transfer
We will not transfer your personal information to any company, organization, or individual, except as follows:
1. Transfer with explicit consent: with your explicit consent, we will transfer your personal information to other parties;
2. In the event of mergers, acquisitions or bankruptcy liquidation, if it involves the transfer of personal information, we will require new companies and organizations holding your personal information to continue to be bound by this Policy, otherwise we will require the companies and organizations to seek your authorization again.
C. Public disclosure
We will only disclose your personal information publicly under the following circumstances:
1. With your explicit consent.
2. Desensitize your account number or cell phone number, etc., in accordance with the corresponding rules of activity.
3. Disclosure based on law: We may publicly disclose your personal information when it is statutorily required by law, regulation, litigation or government authorities.
D. Exceptions to prior authorized consent for sharing, transfer, and public disclosure of personal information
Your prior authorized consent is not required for the sharing, transfer, or public disclosure of your personal information in the following circumstances:
1. related to national security, national defense security.
2. related to public safety, public health, and significant public interest.
3. related to judicial or administrative law enforcement such as crime investigation, prosecution, trial and sentence enforcement.
4. for the purpose of safeguarding your or another individual's significant legal rights and interests, such as life and property, but where it is difficult to obtain consent.
5. personal information that you disclose to the public at your own discretion.
6. personal information that is collected from legitimate publicly disclosed information, such as legitimate news reports, government information disclosure, and other sources.
7. Other circumstances specified in laws and regulations.
Please note that, based on current laws and regulations, if we take technical measures and other necessary measures to process personal information in such a way that the recipient cannot re-identify a specific individual and cannot recover the information, the sharing, transfer, public disclosure and other processing of such processed data does not need to notify you or obtain your consent.
A. Where personal information is stored
The personal information we collect in the People’s Republic of China will be stored in the People’s Republic of China. If we do need to store personal information outside of mainland China, we will comply with the requirements of laws and regulations.
B. Period of personal information storage
We will retain your personal information for as long as necessary to achieve the purposes. If there are special requirements in laws and regulations, we will keep your personal information in accordance with the mandatory requirements of laws and regulations. In determining the retention period, we will determine based on the following criteria:
1. To provide you with inquiries, complaints and after-sales service for products and/or services.
2. To safeguard the safety and quality of the products and/or services we provide to you.
3. Whether you specifically authorize the storage period.
When your personal information exceeds the storage period, we will delete your personal information or make it anonymous according to the requirements of the applicable laws and regulations at that time.
C. Protection of personal information
1. We will protect your personal information in accordance with industry standards and reasonable and feasible security protection measures to prevent your personal information from unauthorized access, public disclosure, illegal use, tampering, damage, deletion or destruction. We will take all reasonable measures to protect your personal information, including data encryption and data desensitization.
2. We have established relevant internal management policies to ensure that your personal information is processed to the minimum necessary extent. We have also established a strict data use and access policies to prevent unauthorized use of your personal information. We also conduct regular training for our employees to strengthen their awareness of personal information protection.
3. The Internet is not an absolutely secure environment, and email, instant messaging, and communication methods attached to other applications are not encrypted. We strongly recommend that you do not send personal information through the above channels. Please use complex passwords to help us keep your account secure.
4. In case of any unfortunate occurrence of the personal information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggested actions that you can take to prevent and reduce the risk on your own, the remedial measures for you, etc. We will promptly inform you of the incident by email, letter, phone, post notification, etc. If it is impractical to notify one by one, we will take a reasonable and effective way to make an announcement. At the same time, we will also take the initiative to report the disposition of personal information security incidents in accordance with the requirements of the regulatory authorities.
According to applicable laws and regulations, you have the right to access, copy, transfer, correct, supplement and delete your personal information, manage your authorization and cancel your personal account. When using our products and/or services, you may exercise your rights as described above in accordance with the operating guidelines provided for that product and/or service. If you are unable to exercise your rights through the relevant operating guidelines, you may contact us through the contact information provided in this Privacy Policy.
A. Access, copy and transfer your personal information
You can check your username on the “Me” page and your personal information by clicking on your profile photo "Personal Information". If you need to copy or transfer your personal information, you can submit your request through the contact information provided in this Policy, and we will provide you with feedback in a timely manner.
B. Correct and supplement your personal information
You can correct or supplement your personal information on "Personal Information" page. If you find that there are mistakes in your personal information but cannot correct it, you can submit your request through the contact information provided in this Policy, and we will promptly reply to your request.
C. Delete your personal information
You can request us to delete personal information in the following circumstances:
1. If processing of personal information violates laws and regulations;
2. If the purpose of the processing has been achieved, cannot be achieved, or the personal information is no longer necessary to achieve the purpose of the processing;
3. If we collect and use your personal information without your consent;
4. If the processing of personal information violates our agreement with you;
5. If you no longer use our products or services, or if you cancel your account.
6. If we no longer provide products or services to you, or if the storage period expires.
When you delete information from our service, we may not immediately delete the corresponding information from the backup system, but we will delete the information at the time of backup update. In addition, if the deletion of personal information is technically difficult to achieve, we will not process your personal information other than storing and taking the necessary security measures.
D. Change the scope of your authorization or withdraw consent
You have the right to change the scope of your authorization or withdraw your consent at any time. For authorizations that you have provided, you may end your authorizations by the means we provide or by the means provided by your device. If you are unable to change the scope of your authorization or withdraw your consent on your own, you may submit your request through the contact information provided in this Policy and we will provide you with prompt feedback on your request. Certain functions and services may require your personal information to perform normally. If you withdraw your consent or authorization, we will no longer be able to provide you with the functions and services for which you have withdrawn your consent or authorization, and we will no longer process your personal information. However, your decision to withdraw your consent or authorization will not affect the processing of your personal information that we have previously carried out based on your authorization.
E. Cancellation of account
You can click Me -> Setting -> Account Cancellation to log out the account. If you cancel your account, all rights and benefits associated with your account will be wiped out. After you cancel your account, we will stop providing you with products or services and, at your request, we may delete or anonymize your personal information, except as otherwise provided by law or regulation.
F. Visit Privacy Policy
You can review the entire contents of this Privacy Policy on the registration and login page, or by clicking on Me-About Us-Privacy Policy after logging into your account. Please understand that the functions of our products and/or services described in this Privacy Policy may vary depending on the model of device, system version, software application version, etc. that you are using. The final product and/or service is subject to the software and related services you use.
G. Respond to your above request
To protect the security of your personal information, when you exercise your rights, we may need to verify your identity in various ways before responding to your request.
In principle, we will respond to your request within 15 working days after receiving your request and confirming your identity.
For your reasonable request, we do not charge in principle. However, for repeated requests, or requests exceeding reasonable limits or generating unreasonable fees, we will charge a certain fee according to the actual situation. We may reject requests that are unfulfillable, costly to implement, duplicate requests for no reason, and requests may pose risks to others.
According to the laws and regulations, we will not be able to respond to your request in the following situations:
1. Related to national security and national defense security;
2. Related to public safety, public health, and major public interests;
3. Related to crime investigation, prosecution, trial and execution of judgments;
4. There is sufficient evidence to show that the subject of personal information is subjectively malicious or abuses rights;
5. Responding to your request will cause serious damage to the legal rights and interests of you or other individuals and organizations;
6. Involving trade secrets.
Our products and/or services are primarily intended for professionals who are adults and who meet our requirements. By accepting our products and/or services, we assume that you have the appropriate civil capacity. If you are a minor or are not a qualified professional, please terminate your use of our products and/or services immediately.
Our products do not collect minor's personal information, if minor's personal information is collected due to minor's use, we will take further actions to verify. If it is verified that it is indeed minor's personal information, we will ask the user to change the user and delete the minor's personal information.
Although local laws and customs define minor differently, we treat anyone under the age of 14 as a minor.
For reasons such as business needs, government and judicial regulation, we may transfer your personal information to other countries or regions or receive access from entities outside mainland China. If there is a need for cross-border transfer, we will do so in accordance with the requirements of relevant laws and regulations.
Based on the requirements of laws and regulations and changes in our business, we may update this Policy from time to time.
We will notify you in a significant way when this Policy is updated. Without your consent, we will not derogate from any of your rights under this Policy. Please note that after you agree to the changed privacy policy, we will collect, store, use, and protect your personal information in accordance with the changed privacy policy.
If you need to know the historical version of this Policy, please contact us through the contact information published in this Policy.
You can contact us in the following ways, and in principle, we will respond to your request within 15 working days:
1. Customer service hotline: 02868360941
2. Address: 1-3-1708, Global Center Block E2, Tianfu Avenue North No. 1700, High-tech Zone, Chengdu, Sichuan Province